Customer Service Administrator

The Race Club; Carlsbad (CA); On-site; USD 42,000 - 48,000; Full time

Job summary

A premier swimming organization is seeking a Customer Service Administrator to manage customer inquiries and ensure satisfaction. This full-time role based in Carlsbad, CA involves responding to support requests, resolving issues, and collaborating with team members to enhance service quality. Ideal candidates will have strong customer service skills, communication abilities, and a passion for helping others. Previous experience in customer-facing roles is required, making this a great opportunity for those looking to grow in a dynamic environment.

Qualifications

• Proven skills in Customer Service, Customer Support, and Customer Satisfaction to address and resolve client inquiries effectively.
• Demonstrated ability to enhance Customer Experience through proactive communication and solutions.
• Strong Communication skills, both verbal and written, for building professional relationships.
• Excellent problem‑solving abilities and the ability to work in a fast‑paced environment.
• Previous experience in customer‑facing roles is required; experience in sports or recreation industries is a plus.
• Proficiency in using CRM systems and other administrative tools is advantageous.
• High school diploma or equivalent required; a college degree is a plus.
• Ability to work collaboratively with a team and demonstrate a passion for customer service.

Responsibilities

• Manage day‑to‑day customer inquiries and ensure a positive experience for all participants.
• Respond to customer support requests and resolve issues.
• Maintain high levels of customer satisfaction and strong relationships.

Skills

Customer Service

Customer Support

Communication

Problem-solving

Education

High school diploma or equivalent

College degree

Tools

CRM systems

Job description

The Race Club is a premier provider of swim clinics and camps for swimmers of all levels, including age groupers, college athletes, Masters swimmers, and triathletes. Headquartered in Oceanside, CA, the organization creates tailored programs to help participants achieve their swimming goals. With a mission to promote swimming for sport, lifelong enjoyment, and health, The Race Club focuses on improving performance, well‑being, and self‑esteem. The team is dedicated to overcoming individual challenges and helping members reach their full potential through innovative educational programs and personalized coaching.

Role Description

The Customer Service Administrator will be responsible for managing day‑to‑day customer inquiries and ensuring a positive experience for all participants. Duties include responding to customer support requests, resolving issues, and maintaining high levels of customer satisfaction. This full‑time, on‑site position is based in Carlsbad, CA, and requires close collaboration with team members to deliver exceptional service to all clients and maintain strong customer relationships.

Qualifications

• Proven skills in Customer Service, Customer Support, and Customer Satisfaction to address and resolve client inquiries effectively
• Demonstrated ability to enhance Customer Experience through proactive communication and solutions
• Strong Communication skills, both verbal and written, for building professional relationships
• Excellent problem‑solving abilities and the ability to work in a fast‑paced environment
• Previous experience in customer‑facing roles is required; experience in sports or recreation industries is a plus
• Proficiency in using customer relationship management (CRM) systems and other administrative tools is advantageous
• High school diploma or equivalent required; a college degree is a plus
• Ability to work collaboratively with a team and demonstrate a passion for customer service

Seniority level

Entry level

Employment type

Full‑time