Customer Experience Coordinator | Growth & Training Opportunities

Germain BMW; Beavercreek (OH); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health,Dental

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and

Internal Promotions

Company Outings and Activities

Employee Discounts

Job summary

Germain Honda of Beavercreek in Beavercreek, OH is seeking a Customer Service Coordinator to be the vital link between customers and the dealership, ensuring exceptional service and smooth communication. The role handles inquiries, supports daily operations, and contributes to an outstanding customer experience.

Responsibilities include timely responses via phone, email, and in person; coordinating service activities; maintaining records; collaborating with sales, service and management; and

Qualifications

• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Coordinate customer service activities and follow up on outstanding issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with sales, service, and management teams to resolve customer concerns.
• Assist in training new customer service staff as needed.
• Support administrative tasks to ensure efficient office operations.

Skills

Customer service

Communication

Organization

Multitasking

Job description

Germain Honda of Beavercreek in Beavercreek, OH is seeking a Customer Service Coordinator to be the vital link between customers and the dealership, ensuring exceptional service and smooth communication. The role handles inquiries, supports daily operations, and contributes to an outstanding customer experience.

Responsibilities include timely responses via phone, email, and in person; coordinating service activities; maintaining records; collaborating with sales, service and management; and