Customer Experience Coordinator | 401(k) Match + Benefits

Germain Ford of Beavercreek; Beavercreek (OH); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid vacation/holidays

Professional development

Employee discounts

Job summary

Germain Honda of Beavercreek is seeking a Customer Service Coordinator to serve as the vital link between customers and the dealership, ensuring exceptional service and clear communication. You will handle inquiries, support daily operations, and contribute to a smooth, customer-focused experience.

The role requires strong communication, organizational skills, and the ability to manage multiple tasks. You will collaborate with sales, service, and management, participate in training new staff,

Qualifications

• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Coordinate customer service activities and follow up on outstanding issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with sales, service, and management teams to resolve customer concerns.
• Assist in training new customer service staff as needed.
• Support administrative tasks to ensure efficient office operations.

Skills

Customer service experience

Communication skills

Organizational skills

Multitasking and prioritization

Job description

Germain Honda of Beavercreek is seeking a Customer Service Coordinator to serve as the vital link between customers and the dealership, ensuring exceptional service and clear communication. You will handle inquiries, support daily operations, and contribute to a smooth, customer-focused experience.

The role requires strong communication, organizational skills, and the ability to manage multiple tasks. You will collaborate with sales, service, and management, participate in training new staff,