Customer Experience Coordinator

Mankato, LLC; Mankato (MN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Experience Coordinator to enhance customer satisfaction in their busy service department. In this entry-level role, you'll be the friendly first point of contact, managing calls, scheduling appointments, and ensuring a seamless experience for customers. The position offers a supportive work environment with opportunities for career growth, competitive pay, and a Monday-Friday schedule. If you thrive in a fast-paced setting and have a passion for helping others, this could be the perfect opportunity for you!

Benefits

Health Insurance

Dental Insurance

401(k) Plan

Paid Time Off

Career Growth Opportunities

Qualifications

• Strong customer service skills with phone or in-person experience.
• Ability to stay organized and multitask in a fast-paced environment.

Responsibilities

• Answer incoming customer calls promptly and professionally.
• Schedule service appointments and provide basic information about services.
• Maintain accurate records of customer interactions in our system.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma

Tools

Basic Computer Programs

Job description

Job Details

Level: Entry

Job Location: Harrison Ford of Mankato - Mankato, MN

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: Day

Job Category: Customer Service

Description

Are you a people-person who loves helping others? Harrison Ford of Mankato is looking for aCustomer Experience Coordinatorto support our busy service department.
You’ll be the friendly first contact for our customers — answering calls, scheduling service appointments, and making follow-up calls to ensure an outstanding experience.

Key Responsibilities:

• Answer incoming customer calls promptly and professionally

• Schedule service appointments and provide basic information about services

• Make follow-up calls to confirm or reschedule appointments

• Help customers with questions about their service visit

• Communicate effectively with service advisors and management

• Maintain accurate records of customer interactions in our system

Qualifications

What We’re Looking For:

• Strong customer service skills (phone or in-person experience preferred)

• Positive attitude and clear communication style

• Comfortable using basic computer programs (we will train you on our systems)

• Ability to stay organized and multitask in a fast-paced environment

• Previous experience in customer service, retail, hospitality, or call center work a plus

What We Offer:

• Competitive hourly pay with bonus opportunities

• Health, dental, 401(k), and paid time off

• Monday-Friday schedule — no nights, limited Saturdays

• Positive, supportive work environment

• Career growth opportunities within the dealership

At Harrison Ford of Mankato, we believe in Fast, Simple, Friendly, and Fair — for our customersandour employees.

Apply today and be part of a team where your customer service skills make a difference!