Customer Experience Coordinator

World Fuel Services; Albert Lea (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Experience Coordinator to be the Voice of the Customer. In this vital role, you will ensure customer satisfaction by addressing needs, answering inquiries, and processing orders. This position offers a dynamic work environment where your contributions will enhance customer experiences. Join a forward-thinking company that values innovation and collaboration, providing you with opportunities for growth and development. If you thrive in a fast-paced setting and are passionate about customer service, this is the perfect opportunity for you.

Benefits

Health Benefits: Medical, Dental, Vision

401K with company matching

Paid Time Off: 160 hours

Learning: LinkedIn Learning

Short-Term Disability Insurance

Life Insurance

Legal & Identity Theft Protection

Qualifications

• 1 year of customer-facing experience preferred.
• Strong problem-solving and communication skills required.

Responsibilities

• Manage and prioritize a high volume of incoming calls and emails.
• Identify and assess customer needs to achieve complete satisfaction.

Skills

Problem-solving skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Multitasking

Education

High School Diploma or Equivalent

Job description

Customer Experience Coordinator page is loaded

Customer Experience Coordinator

Apply locations ALBERT LEA, MN | time type: Full time | posted on: Posted 3 Days Ago | job requisition id: R21235

About World Kinect

At World Kinect, our employees are the key to our global success. We are industry leaders due to the talents of our approximately 5000 professionals. Our environment fosters entrepreneurial spirit, cultural diversity, innovation, collaboration, and efficiency, driving sustained growth. We promote an environment where individuals can thrive.

Role Overview

As the Customer Experience Coordinator, your primary responsibility is to serve as the “Voice of the Customer”. You will proactively ensure customer satisfaction by addressing their needs. This includes answering product and service questions, suggesting other products, processing orders, preparing correspondences, and fulfilling customer needs to ensure satisfaction.

Details

Hourly Rate: [Insert Rate]

Schedule: Monday - Friday, 8:00am - 4:30pm

Key Responsibilities

• Manage and prioritize a high volume of incoming calls and emails.
• Multitask between phone, email, and in-person requests.
• Update customer account information with accuracy.
• Identify and assess customer needs to achieve complete satisfaction.
• Complete daily tasks promptly.
• Collaborate effectively within a team environment.
• Deliver accurate and complete information using provided tools.
• Perform other duties as assigned by leadership.

Requirements and Skills

• Strong problem-solving skills.
• Motivated with ability to work independently.
• Excellent verbal and written communication skills.
• Attention to detail and ability to meet deadlines.
• Team player in a fast-paced environment.
• Exceptional organizational skills and multitasking ability.

Minimum Education & Experience

• High School Diploma or Equivalent preferred.
• 1 year of customer-facing experience preferred.

Benefits

• Health Benefits: Medical, Dental, Vision, Teladoc, Employee Assistance Program.
• Retirement: 401K with company matching.
• Paid Time Off: 160 hours, 9 holidays, 2 floating holidays.
• Insurance: Short-Term Disability, Life, AD&D.
• Learning: LinkedIn Learning.
• Additional Perks: Long Term Disability, Accident & Critical Illness Insurance, Legal & Identity Theft Protection.

#WKC

World Kinect is an equal opportunity employer. All qualified applicants will receive consideration without regard to various protected characteristics.

About Us

World Kinect, part of World Fuel Services, operates in over 150 locations worldwide, offering diverse career opportunities in the fuel industry. We are proud to be among the Fortune 100 companies.