Customer Experience Coordinator

Paycom - ATS; Aurora (CO); On-site; USD 38,000 - 46,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers. You will address inquiries, provide updates on orders and deliveries, and ensure customer satisfaction through proactive follow-up.

The role requires 2+ years in customer service or office administration, strong communication and organizational skills, and proficiency with MS Office and ERP systems. Knowledge of logistics is a plus; bilingual candidates are encouraged to apply.

Qualifications

• Minimum of 2 years of experience in customer service or office administration.
• Strong communication and interpersonal skills to build positive customer relationships.
• Excellent organizational skills to manage multiple tasks and priorities.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.

Responsibilities

• Be the first point of contact for customers via phone and email, addressing inquiries and requests.
• Provide accurate information on orders, delivery status, and product details.
• Resolve customer issues efficiently and escalate unresolved matters to the supervisor as needed.
• Monitor delivery schedules and provide real-time updates to customers.
• Collaborate with other departments to ensure smooth operations and exceptional service.

Skills

Customer service

Communication

Problem solving

Organization

Time management

MS Office

ERP systems

Education

High school diploma or equivalent

Tools

ERP systems

MS Office Suite

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers. You will address inquiries, provide updates on orders and deliveries, and ensure customer satisfaction through proactive follow-up.

The role requires 2+ years in customer service or office administration, strong communication and organizational skills, and proficiency with MS Office and ERP systems. Knowledge of logistics is a plus; bilingual candidates are encouraged to apply.