Customer Service Office Specialist – Logistics & Support

Temco Logistics; Flagstaff (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers. You will address inquiries, resolve issues, and ensure overall customer satisfaction while coordinating with other departments for smooth operations.

The role requires strong communication, problem-solving, and organizational skills. A minimum of 2 years in customer service and proficiency with MS Office/ERP systems are preferred.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administration.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Organizational skills with the ability to manage multiple tasks.
• Proficiency in MS Office and familiarity with ERP systems.

Responsibilities

• Provide customers with accurate information on orders, delivery status, and product details.
• Answer calls and respond to emails promptly; address inquiries and requests.
• Follow up to ensure satisfaction with delivery and installation services.
• Resolve issues and escalate to supervisors when needed.
• Monitor delivery schedules and provide real-time updates.
• Maintain knowledge of Temco Logistics' products and services.
• Track office supply inventory and place orders as needed.
• Prepare and submit timely reports, presentations, and proposals.
• Collaborate with colleagues and departments to ensure seamless operations.

Skills

Communication

Customer service

Problem solving

Organizational skills

Multitasking

Interpersonal skills

Education

High school diploma

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers. You will address inquiries, resolve issues, and ensure overall customer satisfaction while coordinating with other departments for smooth operations.

The role requires strong communication, problem-solving, and organizational skills. A minimum of 2 years in customer service and proficiency with MS Office/ERP systems are preferred.