Customer Service & Office Coordinator

Temco Logistics; Suitland (MD); On-site; USD 36,000 - 56,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries and ensuring satisfaction. The role emphasizes accurate information delivery, order tracking, and collaboration with multiple departments.

The ideal candidate has 2+ years in customer service or office tasks, strong communication skills, and proficiency in MS Office; ERP familiarity is a plus.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years in customer service or office tasks.
• Strong communication, interpersonal, and organizational skills.
• Proficiency in MS Office; ERP familiarity preferred.
• Knowledge of Temco Logistics’ services is a plus.

Responsibilities

• Provide customers with accurate information about orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly.
• Ensure customer satisfaction through follow-up communications.
• Resolve issues and escalate when needed to supervisors.
• Track delivery schedules to provide real-time updates.
• Maintain knowledge of Temco Logistics’ products and services to assist inquiries.
• Track office supply inventory and manage orders.
• Prepare and submit reports and proposals as assigned.
• Collaborate with colleagues across departments to ensure seamless operations.

Skills

Customer service

Communication

Problem solving

Organization

MS Office

Education

High school diploma or equivalent

Tools

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries and ensuring satisfaction. The role emphasizes accurate information delivery, order tracking, and collaboration with multiple departments.

The ideal candidate has 2+ years in customer service or office tasks, strong communication skills, and proficiency in MS Office; ERP familiarity is a plus.