Logistics Customer Service Coordinator

Paycom - ATS; Spokane Valley (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. You will provide accurate information on orders, delivery status, and product details, while answering calls and emails promptly.

The role requires strong communication, organization, and problem-solving skills to manage multiple tasks, track deliveries, and support office operations in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in customer service or office admin roles.
• Excellent communication and interpersonal skills to build relationships.

Responsibilities

• Provide customers with accurate information on orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly.
• Follow up to ensure customer satisfaction with deliveries and services.
• Resolve customer issues and escalate unresolved matters to a supervisor.
• Monitor and track delivery schedules for real-time updates.
• Track office supplies inventory and place orders as needed to ensure smooth operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations.

Skills

Communication

Interpersonal skills

Problem-solving

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Office management software

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. You will provide accurate information on orders, delivery status, and product details, while answering calls and emails promptly.

The role requires strong communication, organization, and problem-solving skills to manage multiple tasks, track deliveries, and support office operations in a fast-paced environment.