Customer Experience Consultant – Fast-Paced Auto Repair

Caliber Collision; Knoxville (TN); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Overtime eligibility

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision in Knoxville, TN seeks a Customer Service Consultant to greet customers, assess needs, and support estimators. You will manage drop-offs, vehicle mapping/marking and photography, arrange transportation, and handle paperwork, ensuring smooth, compliant repairs.

Strong communication with customers and teams is essential. Requirements include 2+ years in customer-facing roles and a valid driver's license, with eligibility for company insurance.

Qualifications

• 2+ years of customer-facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy.

Responsibilities

• Greet customers in person or by phone and determine their needs.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork.
• Communicate with customers, teammates and vendors to ensure correct and efficient repairs.
• Perform active customer deliveries and ensure customer satisfaction.

Skills

Customer service experience

Communication skills

Job description

Caliber Collision in Knoxville, TN seeks a Customer Service Consultant to greet customers, assess needs, and support estimators. You will manage drop-offs, vehicle mapping/marking and photography, arrange transportation, and handle paperwork, ensuring smooth, compliant repairs.

Strong communication with customers and teams is essential. Requirements include 2+ years in customer-facing roles and a valid driver's license, with eligibility for company insurance.