Customer Experience Advisor – Collision Repair

Dalton Collision Centers Inc.; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Team-oriented environment

Growth opportunities

Competitive pay

Job summary

A local collision repair facility in Knoxville seeks a friendly Customer Service Consultant to engage with customers, assist with quotes, and manage repairs. Candidates should have strong communication skills and the ability to multitask effectively in a fast-paced environment. This role offers a team-oriented atmosphere with growth opportunities and competitive pay. If you are enthusiastic about providing excellent service, we'd like to hear from you!

Qualifications

• Strong communication and people skills are essential.
• Ability to multitask and perform under pressure.
• Dependable with attention to detail.
• Customer service experience in the automotive field is a plus.

Responsibilities

• Greet and assist customers in person and over the phone.
• Help provide customer quotes and capture new jobs.
• Support estimators with vehicle check-ins and documentation.
• Coordinate rentals and customer transportation.
• Communicate repair updates clearly to customers.

Skills

Strong communication and people skills

Multitasking in a fast-paced environment

Detail-oriented and dependable

Customer Service Experience

Job description

A local collision repair facility in Knoxville seeks a friendly Customer Service Consultant to engage with customers, assist with quotes, and manage repairs. Candidates should have strong communication skills and the ability to multitask effectively in a fast-paced environment. This role offers a team-oriented atmosphere with growth opportunities and competitive pay. If you are enthusiastic about providing excellent service, we'd like to hear from you!