Customer Service Consultant

Caliber Collision; Knoxville (TN); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Overtime eligibility

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision in Knoxville, TN seeks a Customer Service Consultant to greet customers, assess needs, and support estimators. You will manage drop-offs, vehicle mapping/marking and photography, arrange transportation, and handle paperwork, ensuring smooth, compliant repairs.

Strong communication with customers and teams is essential. Requirements include 2+ years in customer-facing roles and a valid driver's license, with eligibility for company insurance.

Qualifications

• 2+ years of customer-facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy.

Responsibilities

• Greet customers in person or by phone and determine their needs.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork.
• Communicate with customers, teammates and vendors to ensure correct and efficient repairs.
• Perform active customer deliveries and ensure customer satisfaction.

Skills

Customer service experience

Communication skills

Job description

## Customer Service ConsultantApply: Knoxville, TN: Full time: Posted Today: R0225966**Service Center**Knoxville - Crossroads**JOB SUMMARY** **Caliber Collision** has an immediate job opening for a **Customer Service Consultant** to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards. **BENEFITS OF JOINING CALIBER*** **Benefits from day one:** Immediately eligible for medical, dental and vision* **Industry Comparable Pay** – Paid weekly and eligible for overtime* **Paid Vacation & Holidays** – Can begin accruing day 1* **Career growth opportunities** – we promote from within!* **A career for life:** You’ll gain hands-on experience within a production shop. **REQUIREMENTS:*** 2+ years of customer facing experience; sales experience a plus* Must have a valid driver’s license and be eligible for coverage under our company insurance policy **ABILITIES/SKILLS/KNOWLEDGE*** Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.* Passion for learning the collision industry* Be able to understand instructions – written and verbal* Can prioritize competing tasks and adapt easily to a fast-paced environment* Must be able to provide personable, friendly “World Class” customer service to internal and external customers Caliber is an Equal Opportunity Employer**Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.****Must be eligible to work in the U.S. with no restrictions.**