Customer Experience Specialist, Auto Body & Repairs

Caliber; Knoxville (TN); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance from day one

Overtime pay

Paid vacation/holidays

Career progression

Hands-on production experience

Job summary

Caliber Collision in Knoxville, TN is hiring a Customer Service Consultant to greet customers, determine their needs, and respond with guidance and care. You will assist Collision Estimators with drop-offs, mapping/marking and photographing vehicles, arranging transportation, and preparing paperwork while communicating with customers, teammates and vendors.

This position offers industry-competitive pay, weekly pay, overtime eligibility, and paid vacation plus holidays as you gain hands-on

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy.

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare documentation for repairs.
• Deliver world-class customer service while communicating with customers, teammates and vendors.

Skills

Customer service

Communication

Sales experience

Job description

Caliber Collision in Knoxville, TN is hiring a Customer Service Consultant to greet customers, determine their needs, and respond with guidance and care. You will assist Collision Estimators with drop-offs, mapping/marking and photographing vehicles, arranging transportation, and preparing paperwork while communicating with customers, teammates and vendors.

This position offers industry-competitive pay, weekly pay, overtime eligibility, and paid vacation plus holidays as you gain hands-on