Customer Experience Consultant — Collision Center

Caliber Collision; Richmond (VA); In loco; USD 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits from day one (medical, dental

Vision coverage

Overtime pay

Paid vacation & holidays

Career growth opportunities

Descrizione del lavoro

Caliber Collision in Richmond, VA is hiring a Customer Service Consultant to warmly greet customers in person or by phone, determine their needs, and respond with guidance to keep repairs moving smoothly.

You will support Collision Estimators with drop-offs, vehicle mapping and photographing, arranging transportation, preparing paperwork, and delivering vehicles to customers while maintaining clear communication with clients, teammates, and vendors.

Competenze

• 2+ years of customer facing experience.
• Sales experience a plus.
• Valid driver’s license required.
• Eligible for company insurance coverage.

Mansioni

• Greet customers in person or on the phone and determine their needs.
• Respond with guidance to facilitate repairs and service flow.
• Assist Collision Estimators with drop-offs, mapping/marking, and photographing vehicles.
• Arrange customer transportation and prepare paperwork.
• Deliver vehicles to customers and communicate with clients, teammates and vendors.

Conoscenze

Customer service

Communication

multitasking

Descrizione del lavoro

Caliber Collision in Richmond, VA is hiring a Customer Service Consultant to warmly greet customers in person or by phone, determine their needs, and respond with guidance to keep repairs moving smoothly.

You will support Collision Estimators with drop-offs, vehicle mapping and photographing, arranging transportation, preparing paperwork, and delivering vehicles to customers while maintaining clear communication with clients, teammates, and vendors.