Auto Collision Customer Experience Specialist

Caliber; Suffolk (VA); In loco; USD 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

Weekly pay

Overtime

Paid vacation

Paid holidays

Career growth

Hands-on experience

Descrizione del lavoro

Caliber Collision in Suffolk, VA is seeking a Customer Service Consultant to greet customers in person or by phone, assess their needs, and provide guidance while following Caliber’s SOPs. You will assist estimators with drop-offs, mapping, photographing vehicles, and arranging transportation.

You will also prepare paperwork and communicate with customers, teammates, and vendors to ensure smooth repairs at a production shop that values growth and teamwork.

Competenze

• 2+ years of customer-facing experience; sales experience is a plus.
• Must have a valid driver's license and be eligible for coverage under company insurance.

Mansioni

• Greet customers in person or on the phone and determine their needs.
• Assist collision estimators with drop-offs, mapping/marking, and photographing vehicles.
• Arrange customer transportation and prepare paperwork for repairs.
• Deliver active customer updates and communicate with customers, teammates, and vendors.
• Adhere to Caliber SOPs and insurance partner guidelines.

Conoscenze

Customer service

Communication

Adaptability

Time management

Sales experience

Descrizione del lavoro

Caliber Collision in Suffolk, VA is seeking a Customer Service Consultant to greet customers in person or by phone, assess their needs, and provide guidance while following Caliber’s SOPs. You will assist estimators with drop-offs, mapping, photographing vehicles, and arranging transportation.

You will also prepare paperwork and communicate with customers, teammates, and vendors to ensure smooth repairs at a production shop that values growth and teamwork.