Customer Experience Consultant

Caliber Collision; Brentwood (TN); On-site; USD 43,000 - 57,000; Full time

Benefits offered by this job

Medical, dental, vision

Weekly pay

Overtime eligibility

Paid vacation & holidays

Career growth

Job summary

Caliber Collision Brentwood is seeking a Customer Service Consultant to warmly greet customers, determine their needs, and provide guidance for repairs. You will support Collision Estimators with drop-offs, mapping/marking, and vehicle photography, while coordinating transportation and paperwork.

The role emphasizes clear communication with customers, teammates, and vendors to ensure efficient repairs in line with SOPs and insurer guidelines. This is a path for growth within a production shop.

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Assist Collision Estimators by handling drop-offs, mapping/marking, and photographing vehicles.
• Arrange customer transportation and prepare paperwork for repairs.
• Deliver effective communication with customers, teammates, and vendors.

Skills

Customer service

Sales experience

Communication

Job description

Caliber Collision Brentwood is seeking a Customer Service Consultant to warmly greet customers, determine their needs, and provide guidance for repairs. You will support Collision Estimators with drop-offs, mapping/marking, and vehicle photography, while coordinating transportation and paperwork.

The role emphasizes clear communication with customers, teammates, and vendors to ensure efficient repairs in line with SOPs and insurer guidelines. This is a path for growth within a production shop.