Customer Experience Consultant

Hope’s Global Getaways; Johns Creek (GA); Remote; USD 42,000 - 68,000; Full time

Job summary

Hope’s Global Getaways is seeking a Customer Experience Consultant to guide clients through trip preparation remotely. You will coordinate accommodations, transportation, and activities, share timely updates, and respond via phone, email, and secure messaging.

The role emphasizes organized notes, onboarding, and ongoing development in a fully remote setup. The position welcomes individuals who enjoy helping people, paying attention to details, and thriving in virtual work.

Qualifications

• Strong interpersonal communication with a service-focused mindset.
• Excellent organization and attention to detail.
• Able to work independently in a virtual environment.
• Must be 18 years or older; authorized to work in listed regions.

Responsibilities

• Communicate with clients to understand preferences, timing needs, and planning priorities.
• Help coordinate travel arrangements including accommodations, transportation, and activities.
• Provide timely updates regarding reservation progress.
• Assist with reviewing package and destination options using approved partner platforms.
• Respond to client questions through phone, email, and secure messaging channels.
• Maintain organized digital notes related to client planning activity.
• Participate in onboarding sessions and ongoing professional development opportunities.
• 100% remote work environment.
• Flexible scheduling designed around independent workflow.
• Step-by-step onboarding guidance and mentorship support.
• Access to established coordination systems and supplier resources.
• Eligibility for travel-related incentives and recognition programs.
• Opportunities to advance into expanded advisory or planning roles.

Skills

Interpersonal communication

Organization

Independent work

Customer service mindset

Work authorization

Job description

About the job Customer Experience Consultant

Overview

We are currently inviting applications for a Customer Experience Consultant opportunity within our expanding remote team. In this role, you'll help guide clients through the trip preparation process by assisting with planning steps, sharing helpful updates, and ensuring their experience remains organized from initial request through confirmation.

This flexible remote position is especially appealing to individuals who enjoy working with people, keeping details on track, and contributing to positive service interactions while building valuable coordination experience. Structured onboarding and continued learning support are available to help you get started successfully.

Key Responsibilities

• Communicate with clients to understand preferences, timing needs, and planning priorities
• Help coordinate travel arrangements including accommodations, transportation, and activities
• Provide timely updates regarding reservation progress
• Assist with reviewing package and destination options using approved partner platforms
• Respond to client questions through phone, email, and secure messaging channels
• Maintain organized digital notes related to client planning activity
• Participate in onboarding sessions and ongoing professional development opportunities
• 100% remote work environment
• Flexible scheduling designed around independent workflow
• Step-by-step onboarding guidance and mentorship support
• Access to established coordination systems and supplier resources
• Eligibility for travel-related incentives and recognition programs
• Opportunities to advance into expanded advisory or planning roles

Preferred Qualifications

• Strong interpersonal communication skills with a service-focused mindset
• Reliable organization and attention to important details
• Comfort working independently in a virtual environment
• Must be at least 18 years of age or older
• Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or qualifying regions