Customer Care Coordinator

Hope’s Global Getaways; Denton (TX); A distancia; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible scheduling

Onboarding resources

Mentorship access

Coordination platforms

Travel incentives

Growth opportunities

Descripción de la vacante

Hope’s Global Getaways is seeking organized, people-focused individuals to join our team as Customer Care Coordinator. In this role, you will support clients as they prepare for travel by coordinating details, reviewing reservations, and ensuring clear communication throughout the process.

This 100% remote position offers flexible scheduling, step-by-step onboarding, and ongoing mentorship. You’ll engage with clients via phone, email, and online chat, manage schedules, and help identify options

Formación

• Clear communication skills both written and verbal.
• Strong organization and attention to details.
• Experience using web-based collaboration and messaging tools.
• Ability to work independently in a virtual setting.
• Customer service, hospitality, scheduling, or admin support experience is helpful but not required.

Responsabilidades

• Connect with clients to understand trip expectations and scheduling preferences.
• Review itinerary components including accommodations, transportation, and activities.
• Provide timely updates on reservation progress and planning steps.
• Identify options that align with client interests and priorities.
• Respond to service questions via phone, email, and online messaging.
• Maintain organized digital records of client coordination activity.
• Participate in onboarding sessions and ongoing learning opportunities.

Conocimientos

Strong written and verbal comms

Organizational skills

Comfort with web-based tools

Independent virtual work experience

Customer service / hospitality (nice)

Herramientas

Web-based tools

Descripción del empleo

We are currently seeking organized and people-focused individuals to join our team as Customer Care Coordinator. In this role, you'll support clients as they prepare for upcoming travel experiences by helping organize important planning details, reviewing reservation information, and ensuring communication stays clear throughout the coordination process.

This flexible remote opportunity is a strong fit for individuals who enjoy assisting others, managing multiple details at once, and working independently while building valuable coordination skills. Structured onboarding and ongoing guidance are available for selected candidates.

Responsibilities in This Role

• Connect with clients to understand trip expectations and scheduling preferences
• Help review itinerary components including accommodations, transportation, and activities
• Provide timely updates related to reservation progress and planning steps
• Assist with identifying options that align with client interests and priorities
• Respond to service-related questions through phone, email, and online messaging tools
• Maintain organized digital records connected to client coordination activity
• Participate in onboarding sessions and continuing learning opportunities

What This Role Offers

• 100% remote work environment
• Flexible scheduling options designed to support independent workflow
• Step-by-step onboarding resources and continued mentorship access
• Use of established coordination platforms and supplier partnerships
• Eligibility for travel-related incentives and recognition programs
• Opportunities to grow into expanded planning or advisory responsibilities

Qualifications

• Strong written and verbal communication abilities
• Reliable organization and attention to important details
• Comfort working within web-based tools and communication systems
• Ability to manage responsibilities independently in a virtual setting
• Previous experience in customer service, hospitality, scheduling, or administrative support is helpful but not required
• Must be at least 18 years of age
• Must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions