Customer Experience Concierge | Automotive Care Leader

Kastnerhonda; Napa (CA); Sur place; USD 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Competitive Pay Based on Experience

Opportunity for Advancement

Professional Workplace

Résumé du poste

Kastnerhonda in Napa, California, seeks a Service Concierge to manage customer care initiatives. This role requires excellent communication and interpersonal skills, along with experience in a large-volume dealership. Responsibilities include ensuring customer satisfaction, maintaining follow-up systems, and resolving issues effectively. The ideal candidate should be bilingual and possess strong organizational skills. We offer competitive pay based on experience, a professional and drug-free workplace, and opportunities for advancement.

Qualifications

• Bilingual skills preferred.
• Experience in a large-volume dealership.
• Ability to think strategically and evaluate performance metrics.

Responsabilités

• Manage customer experience for high satisfaction.
• Facilitate strong communication with customers throughout their journey.
• Maintain customer follow-up systems to encourage repeat business.
• Develop action plans to resolve customer issues.

Connaissances

Excellent communication skills

Customer service expertise

Organizational skills

Interpersonal skills

Formation

High school diploma or GED

Outils

Microsoft Office Suite

elead CRM system

Reynolds & Reynolds

Description du poste

Kastnerhonda in Napa, California, seeks a Service Concierge to manage customer care initiatives. This role requires excellent communication and interpersonal skills, along with experience in a large-volume dealership. Responsibilities include ensuring customer satisfaction, maintaining follow-up systems, and resolving issues effectively. The ideal candidate should be bilingual and possess strong organizational skills. We offer competitive pay based on experience, a professional and drug-free workplace, and opportunities for advancement.