Service Experience Lead — Customer Concierge

Cardinalewaymazdamesa; California (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401k provided

Life Insurance provided

FSA offered

Job summary

A leading automotive service provider located in California, MO, is seeking a dedicated Service Manager to oversee service orders and ensure top-notch customer service. The ideal candidate will possess excellent communication skills, a strong record of customer satisfaction, and the ability to manage a team effectively. Responsibilities include maintaining a positive customer experience while managing technician workloads. This role offers benefits like health insurance and a 401k plan, encouraging long-lasting relationships with both customers and staff.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Provide concierge support for all owner inquiries.
• Ensure that customers receive prompt and effective service.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems.
• Maintain Customer Success Index at or above standards.
• Assist in diagnosing vehicle problems.

Skills

Organized and friendly personality

Ability to manage others

Communication skills

Professional appearance

Record of service and sales success

Positive customer satisfaction

Team-oriented and self-motivated

Ability to work with little supervision

Clean driving record

Job description

A leading automotive service provider located in California, MO, is seeking a dedicated Service Manager to oversee service orders and ensure top-notch customer service. The ideal candidate will possess excellent communication skills, a strong record of customer satisfaction, and the ability to manage a team effectively. Responsibilities include maintaining a positive customer experience while managing technician workloads. This role offers benefits like health insurance and a 401k plan, encouraging long-lasting relationships with both customers and staff.