Automotive CSI Manager: Customer Experience Leader

Victoryhondamorganhill; Morgan Hill (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Opportunity for Advancement

Job summary

A leading automotive services firm in Morgan Hill is seeking a Service Concierge to manage customer interactions and ensure satisfaction in the Customer Service Department. This role involves handling inquiries and follow-ups, requiring strong communication skills and automotive experience. The ideal candidate should be tech-savvy and able to maintain high satisfaction levels. Benefits include competitive pay, medical benefits, paid vacation, and a 401(k) with company match.

Qualifications

• Experience in a large-volume dealership with supervisory or management experience.
• Highly professional and dependable with a strong sales aptitude.
• Tech-savvy for effective customer communication.

Responsibilities

• Manage customer experiences and ensure high customer satisfaction.
• Maintain customer communication to resolve issues after sales.
• Develop action plans to prevent customer problems.
• Ensure follow-up systems are in place to encourage repeat business.

Skills

Automotive BDC/Internet management experience

Outstanding communication skills

Strong organizational and time management skills

Basic knowledge of CRM systems

Microsoft Office suite

Education

High school diploma or GED

Tools

CRM system

Job description

A leading automotive services firm in Morgan Hill is seeking a Service Concierge to manage customer interactions and ensure satisfaction in the Customer Service Department. This role involves handling inquiries and follow-ups, requiring strong communication skills and automotive experience. The ideal candidate should be tech-savvy and able to maintain high satisfaction levels. Benefits include competitive pay, medical benefits, paid vacation, and a 401(k) with company match.