Customer Experience Coach & Wellness Guide

Serenity Mental Health Centers; Loveland (CO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Employer-paid health insurance

PTO 10 days + 15 after year

Paid training & certification

Job summary

Serenity Mental Health Centers is seeking a Customer Experience Coach in Loveland, CO. The role focuses on guiding individuals through structured sessions to build positive habits and progress toward personal goals.

Ideal candidates bring customer service, hospitality, or caregiving experience and a genuine interest in personal development. Full-time with paid training and growth opportunities is offered.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication skills

Interpersonal skills

Authorized to work in the US

Reliable & punctual

Education

Professional background not required

Tools

Program tools & tech

Job description

Serenity Mental Health Centers is seeking a Customer Experience Coach in Loveland, CO. The role focuses on guiding individuals through structured sessions to build positive habits and progress toward personal goals.

Ideal candidates bring customer service, hospitality, or caregiving experience and a genuine interest in personal development. Full-time with paid training and growth opportunities is offered.