Customer Experience Coach

Serenity Mental Health Centers; Loveland (CO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Employer-paid health insurance

PTO 10 days + 15 after year

Paid training & certification

Job summary

Serenity Mental Health Centers is seeking a Customer Experience Coach in Loveland, CO. The role focuses on guiding individuals through structured sessions to build positive habits and progress toward personal goals.

Ideal candidates bring customer service, hospitality, or caregiving experience and a genuine interest in personal development. Full-time with paid training and growth opportunities is offered.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication skills

Interpersonal skills

Authorized to work in the US

Reliable & punctual

Education

Professional background not required

Tools

Program tools & tech

Job description

Location:Loveland, CO
Employment Type:Full-Time
Compensation:Competitive pay + growth opportunities

Help people move forward while building a meaningful career.

Serenity is hiringCustomer Experience Coachesto guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

This role is ideal for people with backgrounds incustomer service, hospitality, retail, education, or caregivingwho enjoy connecting with others and creating supportive, encouraging environments.

No specialized industry experiencerequired.We providefull paidtrainingso you feel confident in the role.

About the Role

As aCustomer Experience Coach,you’llwork directly with individuals throughout their scheduled sessions, helping them stay engaged and supported whileparticipatingin a structured program.

You’llserve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.

Key Responsibilities

Provide one-on-one support during scheduled program sessions

Operate andmonitorspecialized program tools and technology (training provided)

Encourage participants through positive practices such as journaling,goal-setting, and mindfulness exercises

Maintainaccuratesession notes and share updates with team members

Ensure each participant’s experience is professional, supportive, and respectful

Follow established processes and standards tomaintaina consistent experience

Requirements

2+ years of full-time professional experience in any industry

CHarand professional verbal and written communication skills

Strong interpersonal skills with patience and empathy

Reliable, punctual, and open to feedback

Authorized to work in the United States

Ability to pass a background check and drug screening

Nice-to-Haves

Experience in customer service, hospitality, retail, education, or caregiving roles

Interest in personal development, coaching, or wellness

Comfort working closely with individuals in a service-focused environment

Competitive pay with advancement opportunities

90% employer-paid medical, dental, and vision insurance

10 PTO days (15 after the first year)+10 paid holidays

Paid training and professional certification

Supportive, growth-focused work environment

About Serenity

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening.

In accordance with Colorado's EqualPay for Equal Work Act this position pay ranges $25-26.50 hourly.

Serenity Mental Health Centers provide compassionate, innovative mental health care through personalized treatments to enhance emotional well-being and support recovery for individuals.

Mental Health Care Medical Practices Hospitals and Health Care

Company size 51–200 employees

Momentum

Team growth

Momentum

Team growth

6% in 12 mo

17 employees on LinkedIn

Sep 22 May 26

Footprint

Where they work

Company Serenity Mental Health Centers