Customer Experience Coach & Shift Lead

JCPenney; Hobbs (NM); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) with company match

Employee discount

Paid time off

Job summary

JCPenney in Hobbs, NM is seeking a Customer Experience Supervisor I to lead and coach associates, drive profitable sales growth, and deliver checkout experience strategies. The role emphasizes customer service excellence, staff development, and efficient checkout operations.

The position requires hands-on leadership, scheduling, and training across the store, with accountability for performance standards and associate engagement. Competitive benefits apply.

Qualifications

• Experience delivering excellent customer service.
• Ability to drive sales through engagement and coaching.
• Proven leadership and team supervision abilities.
• Experience training cashiers and managing checkout procedures.
• Strong scheduling and staffing optimization skills.

Responsibilities

• Act as a role model for customer service and lead store service activities.
• Train and coach cashiers on checkout procedures and service behaviors.
• Direct resources to balance store traffic at checkouts and reduce wait times.
• Coordinate open requisitions, interviewing, and new-hire orientations.
• Support shrink reduction, safety initiatives, and performance standards.

Skills

Customer service

Sales

Leadership

Coaching

Cashier operations

Tools

POS systems

Scheduling software

Job description

JCPenney in Hobbs, NM is seeking a Customer Experience Supervisor I to lead and coach associates, drive profitable sales growth, and deliver checkout experience strategies. The role emphasizes customer service excellence, staff development, and efficient checkout operations.

The position requires hands-on leadership, scheduling, and training across the store, with accountability for performance standards and associate engagement. Competitive benefits apply.