Customer Experience Coach — Retail & Loyalty Programs

The TJX Companies, Inc.; Castle Rock (CO); On-site; USD 23,000 - 24,000; Full time

Job summary

The TJX Companies, Inc. in Castle Rock, CO is seeking a store associate to create a positive customer experience, assist with training, and support front-end operations.

This role requires flexibility to work nights and weekends and a strong understanding of merchandising techniques. Ideal candidates will be able to multi-task, communicate effectively, and train others while maintaining store standards and compliance with labor laws.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Flexible schedule including nights and weekends.
• Strong communication and organizational skills with attention to detail.
• Ability to train others.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Team player

Training others

Adaptability

Job description

The TJX Companies, Inc. in Castle Rock, CO is seeking a store associate to create a positive customer experience, assist with training, and support front-end operations.

This role requires flexibility to work nights and weekends and a strong understanding of merchandising techniques. Ideal candidates will be able to multi-task, communicate effectively, and train others while maintaining store standards and compliance with labor laws.