Customer Experience Coach - Paid Training & Growth

Serenity Mental Health Centers; Superior (WI); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Paid training

Career growth

Job summary

Serenity Mental Health Centers is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them stay engaged and progress toward personal goals. You will be a positive, organized presence, ensuring each participant has a welcoming and encouraging experience.

Ideal candidates bring background in customer service or caregiving, enjoy connecting with others, and are comfortable with a structured program and feedback. On-site role with paid training and benefits.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Professional communication

Interpersonal skills

Empathy

Reliability

Punctuality

Background check ready

Job description

Serenity Mental Health Centers is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them stay engaged and progress toward personal goals. You will be a positive, organized presence, ensuring each participant has a welcoming and encouraging experience.

Ideal candidates bring background in customer service or caregiving, enjoy connecting with others, and are comfortable with a structured program and feedback. On-site role with paid training and benefits.