Customer Experience Coach - Guide Growth & Habits

Serenity-Healthcare-1; Parker (CO); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

90% employer-paid medical/dental/vison

401(k) retirement plan

10 PTO days (+10 paid holidays)

Paid training and professional certif.

Supportive, growth-focused work env

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits and stay motivated. You will work on-site, providing consistent, supportive engagement and ensuring a welcoming environment throughout the program.

The role suits candidates from customer service, hospitality, retail, education, or caregiving backgrounds with strong communication and interpersonal skills.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitorspecialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Reliability/Punctuality

Feedback-oriented

Job description

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits and stay motivated. You will work on-site, providing consistent, supportive engagement and ensuring a welcoming environment throughout the program.

The role suits candidates from customer service, hospitality, retail, education, or caregiving backgrounds with strong communication and interpersonal skills.