Customer Experience Coach — Growth & Wellness Mentor

Serenity Healthcare; Provo (UT); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

90% employer-paid medical, dental and

vision insurance

401(k) retirement plan

Paid training and professional cert

Paid time off and holidays

Job summary

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through a structured program designed to build positive habits, stay motivated, and make progress toward personal goals. Training is provided, and this full-time on-site role is based in Provo, Utah.

You’ll work with clients in scheduled sessions, providing a consistent, welcoming, and encouraging environment while maintaining organized notes and collaborating with the team.

Qualifications

• 2+ years of full-time professional experience in any industry
• Clear and professional verbal and written communication skills
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Customer service

Communication skills

Interpersonal skills

Reliability

Punctuality

Job description

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through a structured program designed to build positive habits, stay motivated, and make progress toward personal goals. Training is provided, and this full-time on-site role is based in Provo, Utah.

You’ll work with clients in scheduled sessions, providing a consistent, welcoming, and encouraging environment while maintaining organized notes and collaborating with the team.