Customer Experience Coach

Serenity Mental Health Centers; Provo (UT); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Employer-paid benefits

Paid training

PTO & holidays

Career advancement

Job summary

Serenity Mental Health Centers is hiring Customer Experience Coaches in Provo, UT. This full-time role involves guiding individuals through structured sessions to build positive habits, stay motivated, and reach personal goals.

No specialized industry experience is required; full paid training is provided. You will work one-on-one with participants, ensuring a welcoming and organized session experience while using program tools and maintaining notes for team updates.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States; ability to pass background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with the team.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes to maintain a consistent experience.

Skills

Customer service

Verbal & written communication

Interpersonal skills

Reliable & punctual

Feedback oriented

Job description

Location:Provo, UT
Employment Type:Full-Time
Compensation:$23–$30/hr + quarterly performance based bonuses.

Help people move forward while building a meaningful career.

Serenity is hiringCustomer Experience Coachesto guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

This role is ideal for people with backgrounds incustomer service, hospitality, retail, education, or caregivingwho enjoy connecting with others and creating supportive, encouraging environments.

No specialized industry experience required. We provide full paid training so you feel confident in the role.

About the Role

As aCustomer Experience Coach,you’llwork directly with individuals throughout their scheduled sessions, helping them stay engaged and supported whileparticipatingin a structured program.

You’llserve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.

Key Responsibilities

Provide one-on-one support during scheduled program sessions

Operate andmonitorspecialized program tools and technology (training provided)

Encourage participants through positive practices such as journaling,goal-setting, and mindfulness exercises

Maintainaccuratesession notes and share updates with team members

Ensure each participant’s experience is professional, supportive, and respectful

Follow established processes and standards tomaintaina consistent experience

Requirements

2+ years of full-time professional experience in any industry

CHarand professional verbal and written communication skills

Strong interpersonal skills with patience and empathy

Reliable, punctual, and open to feedback

Authorized to work in the United States

Ability to pass a background check and drug screening

Nice-to-Haves

Experience in customer service, hospitality, retail, education, or caregiving roles

Interest in personal development, coaching, or wellness

Comfort working closely with individuals in a service-focused environment

Competitive pay with advancement opportunities

90% employer-paid medical, dental, and vision insurance

10 PTO days (15 after the first year)+10 paid holidays

Paid training and professional certification

Supportive, growth-focused work environment

About Serenity

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background checkand drug screening.

Serenity Mental Health Centers provide compassionate, innovative mental health care through personalized treatments to enhance emotional well-being and support recovery for individuals.

Mental Health Care Medical Practices Hospitals and Health Care

Company size 51–200 employees

Momentum

Team growth

6% in 12 mo

17 employees on LinkedIn

Sep 22 May 26

Footprint

Where they work