Customer Experience Coach | Growth & Wellness Mentor

Serenity Healthcare; Layton (UT); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Employer-paid health insurance (90%)

401(k)

Paid time off (PTO) and holidays

Paid training and certification

Job summary

Serenity Healthcare is seeking a dedicated Customer Experience Coach in Layton, UT to guide individuals through a structured program, offering motivation and progress tracking. You will provide consistent support, use specialized tools, and help participants stay engaged in a welcoming environment.

Ideal candidates bring 2+ years of full-time experience, strong communication, empathy, and reliability, and are legally able to work in the United States.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with patience and empathy.
• Authorized to work in the United States.
• Able to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication

Interpersonal skills

Empathy

Reliability

Job description

Serenity Healthcare is seeking a dedicated Customer Experience Coach in Layton, UT to guide individuals through a structured program, offering motivation and progress tracking. You will provide consistent support, use specialized tools, and help participants stay engaged in a welcoming environment.

Ideal candidates bring 2+ years of full-time experience, strong communication, empathy, and reliability, and are legally able to work in the United States.