Customer Experience Coach for Growth & Wellness

Serenity Healthcare; Mesa (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Employer-paid health insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid training & certification

Career advancement

Job summary

Serenity Healthcare in Mesa, AZ is seeking a Customer Experience Coach to work one-on-one with participants in our structured program, helping them stay engaged and supported during sessions.

You will operate program tools, encourage journaling, goal-setting and mindfulness, and maintain accurate session notes while sharing updates with the team. This full-time, on-site role includes paid training and opportunities for advancement.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States; able to pass background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Clear and professional communication

Interpersonal skills

Reliability and punctuality

Feedback-friendly

Job description

Serenity Healthcare in Mesa, AZ is seeking a Customer Experience Coach to work one-on-one with participants in our structured program, helping them stay engaged and supported during sessions.

You will operate program tools, encourage journaling, goal-setting and mindfulness, and maintain accurate session notes while sharing updates with the team. This full-time, on-site role includes paid training and opportunities for advancement.