Client Experience Specialist – Branch Banking

PNC Financial Services Group, Inc.; Richmond (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Disability protection

Job summary

PNC Financial Services Group, Inc. in Richmond, KY seeks a Client Experience Associate to deliver exceptional customer experiences across multiple branches.

Based in-office, you will educate customers on banking options, identify opportunities and referrals, and support lobby engagement to increase loyalty and share of wallet. You will also assist in processing customer interactions, leveraging technology and resources while upholding policies and procedures to ensure accuracy and excellent

Qualifications

• Knowledge of banking products and services and ability to educate customers on options.
• Strong customer service and communication skills with attention to detail.
• Ability to identify opportunities during interactions and refer to branch staff as appropriate.

Responsibilities

• Deliver a unique customer experience aimed at improving financial wellbeing and loyalty.
• Process a variety of customer interactions and educate on alternatives.
• Identify opportunities and referrals during conversations to grow share of wallet.
• Support proactive sales conversations through lobby engagement and internal interactions.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Richmond, KY seeks a Client Experience Associate to deliver exceptional customer experiences across multiple branches.

Based in-office, you will educate customers on banking options, identify opportunities and referrals, and support lobby engagement to increase loyalty and share of wallet. You will also assist in processing customer interactions, leveraging technology and resources while upholding policies and procedures to ensure accuracy and excellent