Retail Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Cincinnati (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Cincinnati, Ohio. The role focuses on delivering an enhanced customer experience, driving loyalty, and expanding share of wallet across multiple branches in the region.

The position emphasizes in-office collaboration within PNC's retail branch network, with an emphasis on educating customers, leveraging technology, and executing a structured sales process to meet client needs.

Qualifications

• Role typically does not require a university/college degree; may require related experience or knowledge.
• Typically less than 1 year of related experience.
• In lieu of a degree, a comparable combination of education, certification(s) and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during customer interactions and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and position PNC products to meet needs.
• Educates customers on managing financial transactions using technology and resources.
• Supports proactive sales conversations through a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Cincinnati, Ohio. The role focuses on delivering an enhanced customer experience, driving loyalty, and expanding share of wallet across multiple branches in the region.

The position emphasizes in-office collaboration within PNC's retail branch network, with an emphasis on educating customers, leveraging technology, and executing a structured sales process to meet client needs.