Customer Experience Champion - Remote, Equity, Flexible Hours

Jerry.ai; Virginia Beach (VA); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K match

Equity (stock options)

Remote work

Equipment provided

Paid vacation

Job summary

Jerry.ai is hiring for a Customer Operations role. This position focuses on delivering exceptional customer service, navigating a broad panel of insurance products, and helping users manage assets across car and home insurance processes.

You will work remotely within the United States, with a supportive team and equity opportunities as part of total rewards. The role emphasizes problem solving, proactive communication, and collaboration to improve our app and services.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic and problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers by addressing needs and uncovering gaps or opportunities.
• Answering inbound calls from policyholders who need changes.
• Developing strong product knowledge to match customers with the right options.
• Resolving inquiries through effective problem solving and follow-through.
• Processing service requests for vehicles, drivers, lienholders, and policy documents.
• Providing feedback to help improve the product based on customer input.

Skills

Customer service

Strong communication

Problem solving

Teamwork

Positive attitude

Job description

Jerry.ai is hiring for a Customer Operations role. This position focuses on delivering exceptional customer service, navigating a broad panel of insurance products, and helping users manage assets across car and home insurance processes.

You will work remotely within the United States, with a supportive team and equity opportunities as part of total rewards. The role emphasizes problem solving, proactive communication, and collaboration to improve our app and services.