Customer Experience Champion

Midco; Madison (SD); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading communications and technology company is seeking a CX Specialist I to deliver exceptional customer support. The successful candidate will build strong relationships, efficiently handle inquiries regarding internet, billing, and phone services, and aim to enhance customer satisfaction and loyalty. Required qualifications include a high school diploma and strong communication skills. This role may involve working in a call center environment with various shifts, ensuring timely and empathetic service.

Qualifications

• Proficient at using technology including the internet and applications.
• Able to work effectively in a call center environment.

Responsibilities

• Connect with customers to provide solutions for product, service, and billing inquiries.
• Deliver exceptional customer experiences by resolving questions and concerns accurately.
• Document customer interactions and actions taken.

Skills

Exceptional communication skills

Basic typing, email and computer skills

Ability to adapt in a fast-paced work environment

Education

High school diploma or equivalent (GED)

Job description

A leading communications and technology company is seeking a CX Specialist I to deliver exceptional customer support. The successful candidate will build strong relationships, efficiently handle inquiries regarding internet, billing, and phone services, and aim to enhance customer satisfaction and loyalty. Required qualifications include a high school diploma and strong communication skills. This role may involve working in a call center environment with various shifts, ensuring timely and empathetic service.