Customer Experience Specialist

Kedia Corporation; Mitchell (SD); On-site; USD 35,000 - 45,000; Full time

Job summary

A global innovative service provider is seeking a customer service representative to assist customers by providing information about products and resolving service or billing complaints. Candidates should have strong communication skills and proficiency with CRM software and call center technology. The role demands a proactive approach in maintaining customer satisfaction and ensuring resolution of inquiries. Join a fast-paced environment that emphasizes personal growth and innovation.

Qualifications

• Strong knowledge of customer service principles and processes.
• Experience with CRM software and call center technology.
• Ability to resolve customer complaints effectively and efficiently.

Responsibilities

• Provide information about products or services to customers.
• Maintain records of customer interactions.
• Resolve customer service or billing complaints.

Skills

Customer service skills

Communication skills

Problem-solving skills

Tools

Autodialers

CRM software

Microsoft Excel

Job description

A global innovative service provider is seeking a customer service representative to assist customers by providing information about products and resolving service or billing complaints. Candidates should have strong communication skills and proficiency with CRM software and call center technology. The role demands a proactive approach in maintaining customer satisfaction and ensuring resolution of inquiries. Join a fast-paced environment that emphasizes personal growth and innovation.