Customer Experience Specialist

Kedia Corporation; Milwaukee (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

A global service provider seeks a motivated individual to join their customer service team. The role involves interfacing with customers to provide information, resolve complaints, and manage billing inquiries. The ideal candidate should possess strong customer service skills and familiarity with CRM software. This position is essential for maintaining high customer satisfaction and supporting business operations effectively. Join us to grow in a challenging and dynamic environment.

Qualifications

• Strong knowledge of customer service principles and practices.
• Ability to handle customer inquiries and complaints effectively.
• Proficient in using customer relationship management software.

Responsibilities

• Provide information to customers about products and services.
• Maintain records of customer interactions and transactions.
• Resolve service or billing complaints.

Skills

Customer service skills

Communication skills

Problem-solving skills

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A global service provider seeks a motivated individual to join their customer service team. The role involves interfacing with customers to provide information, resolve complaints, and manage billing inquiries. The ideal candidate should possess strong customer service skills and familiarity with CRM software. This position is essential for maintaining high customer satisfaction and supporting business operations effectively. Join us to grow in a challenging and dynamic environment.