Home Care Client Experience Manager

All-Ways-Caring-Homecare; Silverdale (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Great company culture

Competitive pay with daily pay options

Tuition reimbursement and campus-part­

Flexible work schedules close to home

Retention and referral bonuses

Benefits, Supplemental Plans, EAP, and

Career growth and development opportun

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care, client satisfaction, and caregiver supervision in our home care services. The role focuses on efficient scheduling, proactive issue resolution, and maintaining strong relationships with referral partners and clients.

The ideal candidate will have a relevant degree, proven independence, a valid driver’s license, and excellent communication and customer service skills to thrive in a fast-paced home-care

Qualifications

• Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver's license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Effective verbal and written commu­n­i

Education

Associate or bachelor's degree in business, Nursing, Social Services, or related field of study

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care, client satisfaction, and caregiver supervision in our home care services. The role focuses on efficient scheduling, proactive issue resolution, and maintaining strong relationships with referral partners and clients.

The ideal candidate will have a relevant degree, proven independence, a valid driver’s license, and excellent communication and customer service skills to thrive in a fast-paced home-care