Customer Experience Captain (Retail Leadership)

Macy's; Murray (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's in Murray, UT is seeking a Selling and Support Captain. As an elevated hourly colleague, you will be an expert in customer satisfaction, merchandising, and building brand loyalty while driving results through promotional initiatives and Omni selling.

Full-time colleagues are typically scheduled 30+ hours per week, with advancement paths to Personal Stylist or Sales and Customer Experience Manager. Benefits and growth opportunities are offered within a dynamic team.

Qualifications

• 1-2 years of direct retail experience preferred.
• Proficient in communicating with customers and guiding colleagues.

Responsibilities

• Fulfill customer orders, merchandising, and supervising selling floor tasks.
• Lead colleagues to complete assigned tasks and meet store goals.
• Provide fast feedback to enhance each customer experience and resolve issues.
• Promote Macy's mobile app to improve in-store engagement.
• Support store opening/closing procedures and cash handling.

Skills

Retail experience

Customer service

Flexible availability

Education

High school diploma or equivalent

Job description

Macy's in Murray, UT is seeking a Selling and Support Captain. As an elevated hourly colleague, you will be an expert in customer satisfaction, merchandising, and building brand loyalty while driving results through promotional initiatives and Omni selling.

Full-time colleagues are typically scheduled 30+ hours per week, with advancement paths to Personal Stylist or Sales and Customer Experience Manager. Benefits and growth opportunities are offered within a dynamic team.