Customer Experience Captain - Retail Leadership

Bloomingdale's Inc.; Boise (ID); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off (PTO)

Eight paid holidays

Leadership development

Job summary

Macy's Inc. in Boise, Idaho is seeking a Selling and Support Captain to elevate every customer interaction and lead a team on the sales floor.

As an elevated hourly colleague, you are an expert in customer satisfaction, merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives under the supervision of a People Leader, with advancement opportunities to Personal Stylist or Sales and Customer Experience Manager.

Qualifications

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent required or preferred.

Responsibilities

• Fulfill customer orders and assist on the selling floor.
• Lead colleagues in completing tasks and delivering exceptional service.
• Provide fast feedback to improve customer experiences and store processes.
• Educate colleagues on point-of-sale technology and checkout procedures.
• Promote Macy's mobile app to enhance customer engagement.

Skills

Customer service

Retail experience

Leadership

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Macy's Inc. in Boise, Idaho is seeking a Selling and Support Captain to elevate every customer interaction and lead a team on the sales floor.

As an elevated hourly colleague, you are an expert in customer satisfaction, merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives under the supervision of a People Leader, with advancement opportunities to Personal Stylist or Sales and Customer Experience Manager.