Sales & Customer Experience Captain

Macy's; Murray (UT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives/bonuses

401(k) match

Paid holidays

Job summary

Macy’s is hiring a Selling and Support Captain to be a customer advocate, role model for colleagues, and driver of omni-channel selling. As an elevated hourly colleague, you’ll focus on customer satisfaction, merchandising, and brand loyalty under a People Leader.

Full-time colleagues are typically scheduled 30+ hours per week, with options for advancement to Personal Stylist or Sales and Customer Experience Manager. Join a dynamic team with competitive pay, benefits, and opportunities to grow.

Qualifications

• 1-2 years of direct retail experience preferred.
• Strong communication and interpersonal skills.
• Ability to adapt to changing priorities and a fast-paced environment.

Responsibilities

• Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
• Lead colleagues in the execution and completion of assigned tasks.
• As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Enhance the in-store customer experience by promoting our Macy's mobile app.

Skills

Customer service

Communication

Team leadership

Flexible schedule

Retail readiness

Education

High school diploma or equivalent

Job description

Macy’s is hiring a Selling and Support Captain to be a customer advocate, role model for colleagues, and driver of omni-channel selling. As an elevated hourly colleague, you’ll focus on customer satisfaction, merchandising, and brand loyalty under a People Leader.

Full-time colleagues are typically scheduled 30+ hours per week, with options for advancement to Personal Stylist or Sales and Customer Experience Manager. Join a dynamic team with competitive pay, benefits, and opportunities to grow.