Customer Experience Captain — Retail Leader

Macy's; Phoenix (AZ); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Job summary

Macy's is seeking an At Your Service Captain to champion customer experiences and drive loyalty. As an elevated hourly colleague, you will excel in problem-solving and promote omni-channel services like Online Pickup in Store and Curbside.

Under a People Leader, you will communicate priorities, lead tasks, and contribute to a dynamic, inclusive team. This role offers full-time hours with opportunities for advancement within store leadership.

Qualifications

• 1–2 years of direct retail experience preferred.
• Flexible availability including days, evenings, weekends and holidays.
• Proficient communication with customers and colleagues.
• Self-starter able to adapt to changing priorities and deadlines.

Responsibilities

• Provide exceptional customer service and problem resolution.
• Promote the Macy's mobile app to enhance in-store experience.
• Lead colleagues and communicate priorities to the team.
• Assist with store opening/closing procedures and POS operations.
• Support By Online Pickup in Store and Curbside services.
• Maintain clean, organized back-of-house areas and service areas.

Skills

Customer service

Problem solving

Communication

Leadership

Flexibility

Retail experience

Education

High school diploma or equivalent

Tools

POS technology

RF equipment

Job description

Macy's is seeking an At Your Service Captain to champion customer experiences and drive loyalty. As an elevated hourly colleague, you will excel in problem-solving and promote omni-channel services like Online Pickup in Store and Curbside.

Under a People Leader, you will communicate priorities, lead tasks, and contribute to a dynamic, inclusive team. This role offers full-time hours with opportunities for advancement within store leadership.