Customer Experience Captain

Macy's; Vernon Hills (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid holidays

Health coverage

Job summary

Macy's is seeking an At Your Service Captain to enhance the customer experience on the sales floor. This elevated hourly role emphasizes problem-solving, customer satisfaction, and brand loyalty through omni-channel initiatives while reporting to a People Leader.

Full-time colleagues are typically scheduled 30+ hours per week; opportunities for advancement exist into Sales and Customer Experience management. This position offers competitive pay and benefits.

Qualifications

• 1–2 years of direct retail experience preferred.
• High school diploma or equivalent.
• Strong communication and problem-solving skills with customers.

Responsibilities

• Advocate for the customer and promote brand loyalty.
• Provide fast feedback to improve the customer experience.
• Promote the Macy’s mobile app to customers.
• Lead and support colleagues in daily store tasks.
• Perform opening and closing procedures and handle registers.
• Educate colleagues on POS tech and order fulfillment.
• Foster a respectful environment for colleagues, customers, and communities.

Skills

Customer service

Problem solving

Communication

Team leadership

Flexibility

Education

High school diploma or equivalent

Tools

POS technology

RF equipment

Job description

Macy's is seeking an At Your Service Captain to enhance the customer experience on the sales floor. This elevated hourly role emphasizes problem-solving, customer satisfaction, and brand loyalty through omni-channel initiatives while reporting to a People Leader.

Full-time colleagues are typically scheduled 30+ hours per week; opportunities for advancement exist into Sales and Customer Experience management. This position offers competitive pay and benefits.