Customer Experience Captain — In-Store & Curbside

Macy's; Modesto (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Holidays

Employee discount

Incentives

Wellness coverage

Career development

Job summary

Macy's is hiring an At Your Service Captain to be a customer-focused leader in our store. You will drive satisfaction, support problem-solving, and build brand loyalty through promotional and Omni selling initiatives. You will report to a People Leader and help set priorities for your team.

Full-time colleagues typically work 30+ hours per week and are scheduled per business needs. Advancement opportunities include Sales and Customer Experience Manager, with comprehensive benefits and

Qualifications

• Customer service mindset with problem-solving focus.
• Ability to communicate clearly with customers and teammates.
• Comfort with adapting to changing priorities and store needs.

Responsibilities

• Advocate for the customer and role model for colleagues.
• Drive results through in-store promotions and Omni selling.
• Promote Macy’s mobile app to enhance the customer experience.
• Lead and support colleagues in daily tasks and store operations.
• Provide feedback to People Leaders to improve processes.

Skills

Customer service

Communication

Problem-solving

Adaptability

Teamwork

Education

High school diploma or equivalent

Job description

Macy's is hiring an At Your Service Captain to be a customer-focused leader in our store. You will drive satisfaction, support problem-solving, and build brand loyalty through promotional and Omni selling initiatives. You will report to a People Leader and help set priorities for your team.

Full-time colleagues typically work 30+ hours per week and are scheduled per business needs. Advancement opportunities include Sales and Customer Experience Manager, with comprehensive benefits and