Customer Experience Captain - Omni-Channel Service Leader

Bloomingdale's Inc.; Strongsville (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Eight paid holidays

Employee discounts

Career growth opportunities

Job summary

Macy's Inc. in Strongsville, OH is seeking an At Your Service Captain to deliver outstanding customer experiences and drive brand loyalty. You will lead colleagues, promote omni-channel services, and support opening/closing procedures while maintaining pickup areas to standards.

Ideal candidates have flexible schedules, strong communication, and 1–2 years of retail experience preferred. This is a full-time, on-site role offering growth opportunities within the store leadership path.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Proficient communication with customers and colleagues.
• Self-starter who adapts quickly to changing needs.
• Retail experience preferred.

Responsibilities

• Advocate for the customer and role model exceptional service.
• Provide fast feedback to maintain outstanding customer experiences.
• Promote the Macy's app and omni-channel services to customers.
• Lead colleagues in completing tasks and meet store goals.
• Support opening/closing procedures and safe cash handling.
• Maintain By Online Pickup in Store and Curbside areas to standards.
• Keep up to date on promotions, policies, and service updates.

Skills

Customer service

Communication

Adaptability

Self-motivation

Retail experience

Education

High school diploma

Job description

Macy's Inc. in Strongsville, OH is seeking an At Your Service Captain to deliver outstanding customer experiences and drive brand loyalty. You will lead colleagues, promote omni-channel services, and support opening/closing procedures while maintaining pickup areas to standards.

Ideal candidates have flexible schedules, strong communication, and 1–2 years of retail experience preferred. This is a full-time, on-site role offering growth opportunities within the store leadership path.