Customer Experience Captain

Macy's; South Portland (ME); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Tuition reimbursement

Job summary

Macy’s in South Portland, ME is seeking a Selling and Support Captain to champion customer satisfaction, merchandising and brand loyalty. You’ll drive results through promotions and Omni selling, under the guidance of a People Leader, and grow toward roles like Personal Stylist or Sales and Customer Experience Manager.

Full-time schedule, 30+ hours per week, with hours varying; this role emphasizes teamwork, fast feedback, and maintaining best-in-class service while guiding colleagues and

Qualifications

• Flexible availability including evenings, weekends and holidays.
• Proficient in communicating effectively with customers and providing clear direction to colleagues.
• Self-starter in adapting quickly to changing customer expectations and needs.
• 1–2 years of direct retail experience preferred.

Responsibilities

• Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
• Lead colleagues in the execution and completion of assigned tasks.
• As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Enhance the in-store customer experience by promoting our Macy's mobile app.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
• Perform store opening and closing procedures, including accessing alarm system and settling the registers.
• Lead and participate in the adherence to our best in class merchandise standards.
• Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Customer service

Merchandising

Leadership

Communication

Retail experience

Education

High school diploma or equivalent

Job description

Macy’s in South Portland, ME is seeking a Selling and Support Captain to champion customer satisfaction, merchandising and brand loyalty. You’ll drive results through promotions and Omni selling, under the guidance of a People Leader, and grow toward roles like Personal Stylist or Sales and Customer Experience Manager.

Full-time schedule, 30+ hours per week, with hours varying; this role emphasizes teamwork, fast feedback, and maintaining best-in-class service while guiding colleagues and