Customer Experience Captain

Macy's; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Performance incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy’s seeks a Selling and Support Captain to elevate customer satisfaction, lead merchandising, and drive Omni selling initiatives in a full-time store role. You will act as a role model under a People Leader, guiding colleagues and prioritizing the customer experience.

Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Full-time schedules often exceed 30 hours per week; Macy’s offers competitive pay, benefits, 401(k) match, and holidays, with room to

Qualifications

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent.
• Flexible availability including weekends and holidays.
• Proficient communication with customers and colleagues.

Responsibilities

• Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
• Lead colleagues in the execution and completion of assigned tasks.
• As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Enhance the in-store customer experience by promoting our Macy's mobile app.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
• Perform store opening and closing procedures, including accessing alarm system and settling the registers.
• Lead and participate in the adherence to our best in class merchandise standards.
• Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Macy’s seeks a Selling and Support Captain to elevate customer satisfaction, lead merchandising, and drive Omni selling initiatives in a full-time store role. You will act as a role model under a People Leader, guiding colleagues and prioritizing the customer experience.

Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Full-time schedules often exceed 30 hours per week; Macy’s offers competitive pay, benefits, 401(k) match, and holidays, with room to