Customer Experience & BDC Manager

Palmen Motors; Kenosha (WI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401K with match

Paid vacation

Saturday lunches

Employee discounts on sales andService

Paid training

Competitive pay plans

Job summary

Palmen Motors in Kenosha, WI seeks a results-driven Business Development Center Manager to ensure every online inquiry leads to an excellent dealership experience. You’ll be the expert on all parts of the business, delivering information clearly and efficiently to help customers, sales and service teams.

The ideal candidate has at least 2 years of dealership BDC experience; management experience is highly preferred.

Qualifications

• At least two years experience in a dealership BDC.
• Excellent verbal and written communication skills.
• Strong computer skills Microsoft Word, Excel, and Outlook.
• Time management, prioritization skills, and ability to multitask required.
• Organized, positive, hardworking and friendly personality.
• Ambitious, goal oriented mentality and eager to improve.
• Team orientated.
• Valid driver’s license.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial sales information.
• Assists service/sales personnel and deliver messages promptly.
• Follow up with leads that are not ready to make an appointment currently.
• Follow up with no-show appointments.
• Follow up with customers after visits.
• Maintain Customer Success Index at or above company standards.
• Other duties as assigned.

Skills

Excellent verbal and written comms

Time management

Prioritization

Multitasking

Organized

Ambitious

Team oriented

Positive attitude

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Palmen Motors in Kenosha, WI seeks a results-driven Business Development Center Manager to ensure every online inquiry leads to an excellent dealership experience. You’ll be the expert on all parts of the business, delivering information clearly and efficiently to help customers, sales and service teams.

The ideal candidate has at least 2 years of dealership BDC experience; management experience is highly preferred.