Business Development Center Manager

Palmen GM; Kenosha (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401K with company match

Paid vacation

Saturday lunches

Employee discounts on sales andService

Paid training

Competitive pay plans

Job summary

Palmen GM in Kenosha, WI is seeking a Business Development Center Manager to ensure a superior online inquiry experience and help customers find what they need. The ideal candidate has at least 2 years of dealership BDC experience; management experience is highly preferred.

You will lead as the expert across the business to deliver information clearly and efficiently, supporting sales and customer satisfaction. This role is on site at Palmen GM with competitive pay and benefits.

Qualifications

• At least two years experience in a dealership BDC.
• Excellent verbal and written communication skills.
• Strong computer skills Microsoft Word, Excel, and Outlook.
• Time management, prioritization skills, and ability to multitask required.
• Organized, positive, hardworking and friendly personality.
• Ambitious, goal oriented mentality and eager to improve.
• Team orientated.
• Valid driver’s license.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial sales information.

Skills

Communication

Verbal & Written

Tools

Microsoft Word

Excel

Outlook

Job description

We've recently changed our offered benefits and wages to stay competitive with the rising hiring demands. We're looking for the best to grow our family here at Palmen and our wages and benefits reflect that.

• Paid Time Off and flexible scheduling
• Creative and competitive pay plan options
• Health, dental, and vision insurance
• 401K program with a company match

Reporting to our General Manager, our Business Development Center Manager will ensure that all inquiries that come through the internet have a great experience finding what they need. This role has the unique opportunity to be an expert on all parts of the business and deliver information in a clear, efficient and helpful way. The ideal candidate will strive to exceed the customer satisfaction benchmark and go above and beyond to ensure a positive dealership experience. Must have at least 2 years' experience in a dealership BDC and management experience is highly preferred.

What We Offer

• Medical, vision, and dental insurance
• 401K with company match
• Paid vacation
• Saturday lunches
• Employee discounts on sales and service
• Paid training
• Competitive pay plans

Qualifications

• At least two years experience in a dealership BDC
• Excellent verbal and written communication skills
• Strong computer skills Microsoft Word, Excel, and Outlook
• Time management, prioritization skills, and ability to multitask required
• Organized, positive, hardworking and friendly personality
• Ambitious, goal oriented mentality and eager to improve
• Team orientated
• Valid driver’s license

Responsibilities (not limited to)

• Answer customer calls and establish follow-ups with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial sales information