Customer Care & Appointment Specialist - Uncapped Commission

Palmen Auto Stores; Kenosha (WI); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Hourly wage with commission

Health insurance

Dental insurance

Vision insurance

401K matching

Paid time off

Flexible scheduling

Paid vacation

Saturday lunches

Employee discounts

Paid training

Performance pay plans

Job summary

Palmen Auto Stores in Kenosha, WI seeks a Service Business Development Center Representative to handle customer inquiries by phone and online, guiding them to the right service options and providing clear, helpful information.

You will report to the Customer Care Manager and join a long-standing, family-owned team that values reliability and customer satisfaction, offering a competitive hourly rate with uncapped commissions and comprehensive benefits.

Qualifications

• At least one role in customer service experience.
• Excellent verbal and written communication skills.
• Strong computer skills Microsoft Word, Excel, and Outlook.

Responsibilities

• Answer customer calls and establish follow-ups with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial service information.
• Assist service/sales personnel and deliver messages promptly.
• Follow up with leads that are not ready to make an appointment currently.
• Follow up with no-show appointments.
• Follow up with customers after visits.
• Maintain Customer Success Index at or above company standards.

Skills

Customer service

Communication

Multitasking

Team player

Tools

Microsoft Word

Excel

Outlook

Job description

Palmen Auto Stores in Kenosha, WI seeks a Service Business Development Center Representative to handle customer inquiries by phone and online, guiding them to the right service options and providing clear, helpful information.

You will report to the Customer Care Manager and join a long-standing, family-owned team that values reliability and customer satisfaction, offering a competitive hourly rate with uncapped commissions and comprehensive benefits.